FREQUENTLY ASKED QUESTIONS

Our Frequently Asked Questions may help you with any concerns and answer your queries. Feel free to browse below. Alternatively, contact us to discuss about our services.

What if the equipment is not delivered to me on time?

We have dedicated delivery drivers who never miss a beat delivering to all areas. Plus we’ll give you operating instructions on the correct and safe use of your hired equipment.

Is your equipment top quality?

We regularly replace and upgrade our equipment to be modern and reliable. All equipment gets a full service and 20 point quality check by our qualified in-house mechanics before it leaves our depot.

We guarantee that if we deliver a machine that is not in working order, as evidenced by testing it upon delivery or it breaks-down during the hire period.

How do I get the equipment to my job site?

You can pickup from any of our three depots or we can deliver the equipment to your job site. We have dedicated delivery drivers who never miss a beat delivering to all areas.

Do you do Wet and Dry hire?

Yes we do.

What identification do I need to hire equipment?

Customers who do not have a business account will need to provide two forms of identification that include a photograph and current address, plus their phone number. Accepted ID’s are; Passport or Driver’s License.

What if the equipment breaks down when you're closed?

We guarantee to have someone on standby 24/7 waiting for your call to hire, or in the unlikely event that a machine breaks down on site we’ll be there to replace or fix it (subject to our discretion and normal T&C and unfortunately we will have to charge a call out fee for misuse or abuse).

Who do you hire to?

We supply to both business account and private customers. Our equipment is used for Construction, Industrial, Residential, Commercial, Engineering, Roadmaking, etc. We provide everything you need to do the job including consumables and personal protective gear like gloves, face-masks, ear-plugs, etc.

Your business is equally important to us whether you’re a regular account customer or a casual cash customer; Do It Yourself’er, Home-Owner, Sole-Trader, Public-Company or Government-Department.

HOW WE GET THE BEST RESULTS

INITIAL CONTACT

INFORMATION

QUOTE

DELIVER

STILL HAVE QUESTIONS?